Pricing
Priced on accounts tracked, not seats used
Three tiers based on account volume — your whole CS team included on every plan. All plans start with a 14-day free trial. No credit card required.
Pricing tiers
For CS teams managing up to 150 accounts. Full health scoring and churn prediction from day one. No setup fee.
- Up to 150 tracked accounts
- Health score engine (real-time)
- Churn risk scoring + alerts
- 2 CRM / data source integrations
- Weekly digest reports
- Email support
For CS teams managing up to 400 accounts. Adds expansion signal detection, custom score weight profiles, and Slack playbook triggers.
- Up to 400 tracked accounts
- Health score engine (real-time)
- Churn risk + expansion signals
- Unlimited integrations
- Custom score weights
- CSM workload dashboard
- Slack alerts + digest
- Priority support (1-day SLA)
For CS teams managing up to 1,000 accounts. Adds API access, multi-team workspaces, advanced segment analytics, and a dedicated onboarding session.
- Up to 1,000 tracked accounts
- Everything in Growth
- Multi-team workspaces
- Advanced segment analytics
- API access (read/write)
- Custom reporting exports
- Dedicated onboarding call
- Same-day support SLA
Billed monthly or annually. Annual plans save 20%. Need >1,000 accounts? Contact us for custom pricing.
Full feature comparison
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Core Platform | |||
| Tracked accounts | 150 | 400 | 1,000 |
| CSM seats | Unlimited | Unlimited | Unlimited |
| Health score engine | |||
| Churn risk scoring | |||
| Expansion signals | |||
| Integrations | |||
| CRM integrations (Salesforce, HubSpot) | 2 | Unlimited | Unlimited |
| Product analytics (Mixpanel, Amplitude) | |||
| API access | |||
| Alerts & Reporting | |||
| Email alerts | |||
| Slack alerts | |||
| Custom reporting exports | |||
Common questions
No. All plans include unlimited CSM and manager seats. Pricing is based on the number of customer accounts you track, not the number of people on your team.
A tracked account is a customer organization where Succesvyx is actively computing a health score. Accounts you've archived or paused don't count toward the limit.
Full Growth plan access for 14 days — no credit card required. You can connect your data sources, see live health scores, and invite your team. If you upgrade before the trial ends, we'll honor the trial period as part of your first billing cycle.
Yes. You can upgrade or downgrade at any time. When upgrading, we pro-rate the remaining days of your current period. When downgrading, the change takes effect at the next billing date.
Yes — annual plans are 20% less than monthly pricing. You're billed upfront for 12 months. Annual plans are available on all three tiers.
Reach out to us at contact page or email [email protected]. We do custom pricing for teams managing very large account volumes or that have specific enterprise requirements.
Start free. Your whole CS team included.
14-day trial on the Growth plan — no credit card. Connect Salesforce or HubSpot and see scored accounts within an hour.