Customer Success Intelligence
Know which accounts need a call — before they start ghosting
Succesvyx scores every account from product telemetry, support ticket sentiment, and CRM signals. Your top at-risk accounts surfaced every Monday — with the three behavioral signals driving each score.
before renewal
health score
scored accounts
Your CS team is flying blind at renewal time
The signals are already in your product data and support tickets. The problem is no one has time to dig through 80 accounts to find them every week.
You find out an account is churning during the renewal call, not before it.
Health scores built from NPS alone miss 70% of the real signals that predict churn.
Your CSMs are guessing which accounts to prioritize this week across 80+ names.
One pane. Three signals. No more guessing.
GRR risk, NRR opportunity, and account health — in a single view, updated daily from your live data stack.
Platform
Built for CS ops, not just reporting
Six capabilities that turn usage telemetry, support data, and CRM signals into a prioritized action list every Monday.
Predictive Health Scoring
Multi-signal model: product usage depth, support ticket volume + sentiment, feature adoption, login recency. Updated daily.
Churn Probability Engine
ML model trained on B2B SaaS churn patterns surfaces accounts at >60% risk — 45 days before renewal.
Expansion Signal Detection
Identifies accounts using more than 80% of their tier limit, hitting new use-case triggers, or showing multi-seat engagement spikes.
Native CRM + Data Sync
Bi-directional sync with Salesforce, HubSpot. Health scores visible in CRM records. No manual exports.
Automated Playbook Triggers
When a risk score crosses your threshold, Succesvyx fires a Slack alert or creates a task in your CSM workflow — no manual review.
CS Team Dashboards
Portfolio view by CSM, segment, ARR tier. See workload distribution and which reps are covering the highest-risk accounts.
How It Works
From raw telemetry to action in under 48 hours
Connect your data sources
One-click integrations with your product analytics (Mixpanel, Amplitude, Segment), support platform (Zendesk, Intercom), and CRM. No engineering resources needed.
Succesvyx builds your health model
Our scoring engine weighs 40+ signals against your product's specific engagement patterns. Configurable by your CS ops lead — no data science required.
CSMs get a prioritized weekly view
Every Monday, each CSM sees their top 3 accounts needing immediate attention, with the specific signals driving each score and a suggested action.
What CS leaders say
Before Succesvyx, I was reviewing 80 accounts manually every week. Now I spend that time on the three accounts that actually need me.
Our renewal rate went from 78% to 86% in two quarters. The early-warning signals gave our team enough runway to actually save at-risk accounts.
The expansion detection alone paid for our first year. Three upsells we would have missed — the system flagged them two months before the contract date.
Connects to your existing stack
Succesvyx integrates with the tools your CS and product teams already use. No new data warehouse. No engineering sprint. Setup in under an hour.
Succesvyx integrates with these platforms. These are compatibility statements, not partnership claims.
Start seeing your churn risk today
Free 14-day trial. No credit card. Connect your data in under an hour.